Yes, all oxygen concentrators are shipped from our warehouse in Germany. This avoids long international shipping times and ensures that you receive your goods quickly and reliably.

We usually process your order within 1-2 business days. The delivery time is then as follows:

Oxygen concentrators: 3–10 business days

Accessories and spare parts: 10–20 business days

Once your package has been shipped, you will receive an email with a tracking number that you can use to track the delivery status in real time.

Once your order has been shipped from our warehouse, you will automatically receive an email with a tracking number and a direct link to track your shipment.

You can also track your shipment by entering the tracking number on a website such as https://www.17track.net/cs. If you do not receive an email after shipment or if you experience tracking issues, please contact support@varoninc.cz

Please note that our logistics partner may sometimes experience delays in updating the status even if your package is already on its way.

If the status does not update after more than 3-5 business days, please contact us at support@varoninc.cz with your order number. We will investigate the matter for you immediately.

It's easy! Follow these steps:

Add to Cart: Click the "Add to Cart" button next to the desired item.

Checkout: Go to your cart and click the "Checkout" or "Submit Order" button.

Enter your details: Enter your shipping address and select your preferred shipping method.

Payment: Select a payment method (e.g. PayPal, credit card) and complete your purchase.

You're almost done! After successful payment, you will immediately receive an order confirmation by email.

There can be several reasons for this – don’t worry! It’s usually caused by:

Your bank: Banks sometimes block unusual online payments for security reasons.

Your details: Please check that all card details (number, expiry date, security code) have been entered correctly.

Validity: Make sure your card limit has not been exceeded or that you have sufficient funds in your account.

Our recommendation: Try another payment method, such as PayPal, or contact your bank directly.

Yes, it is usually possible very quickly! Please contact us immediately at support@varoninc.cz or via our contact form and provide your order number.

Important: Changes are only possible if your order is in the "Processing" status and has not yet been handed over to the shipping company. Unfortunately, we cannot change the address once the package has been shipped.

Yes, if your order is still being processed and has not been shipped. Please contact us as soon as possible at support@varoninc.cz.

If your package has already been shipped, please use our standard returns procedure to receive a refund.

The fastest way is to send an email to support@varoninc.cz.

Response time: We aim to respond to inquiries within one business day. Inquiries received on weekends will be responded to on Monday.

You have 30 days from receipt to request a return.

To ensure a smooth return process, please pay attention to the following points:

Condition of goods: Goods must be unused, in original condition and in undamaged original packaging.

How to proceed: Please contact us within 30 days by email at support@varoninc.cz to initiate the return process. We will then send you all the necessary information.

You have a 30-day cancellation period. This starts on the day you receive the goods. You do not necessarily have to give us a reason to exercise your right to cancel.

In order for us to fully refund your returned goods, please ensure the following:

The item is unused and shows no signs of wear.

The original packaging is complete and undamaged.

For devices with hygienic components: For health and safety reasons, we unfortunately cannot replace open disposable parts (such as nasal cannulas or tubes).

If you have any questions, please contact us in advance at support@varoninc.cz.

Absolutely! You can split your order as needed. We will refund you for returned items.

We are very sorry! Please contact us within 7 days of delivery. Send us an email with photos of the damage to support@varoninc.cz. We will replace the damaged product for free as soon as possible.

We sincerely apologize for this error! Please contact us immediately at support@varoninc.cz. We will promptly send you the correct item and include a free return label for the incorrect shipment.

Once your refund has been received and reviewed, your refund will be processed automatically within 5 business days.

The final credit to your bank or PayPal account is usually credited shortly thereafter. The exact processing time depends on your payment provider.

VARON oxygen concentrators come with a one-year manufacturer's warranty from the date of purchase.

Detailed information on the scope of the warranty can be found in our [Warranty Terms and Conditions].

The warranty covers defects in materials and workmanship of the oxygen concentrator itself.

Please note: Consumables and accessories such as hoses, filters and adapters are excluded from the warranty. We guarantee their flawless quality at the time of purchase; however, these parts are subject to normal wear and tear.

Please contact our service team immediately at support@varoninc.cz. Describe the problem and provide the serial number of your device. We will then initiate further steps.

Yes, we offer affordable repairs even after the warranty expires. Just contact us and we will provide you with a free, no-obligation quote.

Portable devices: Small, lightweight and battery-powered, ideal for travel.

Stationary devices: Larger, with higher oxygen flow, recommended for longer use at home.

Pulse Flow: Automatically detects your breathing and delivers oxygen when you inhale, stopping when you exhale.

Continuous flow: Delivers oxygen continuously, regardless of whether you inhale or exhale.

Pulse flow mode is used primarily in portable devices to extend operating time.

Do not use the oxygen generator near an open flame or while smoking.

Monitor your oxygen concentration and check your device regularly to make sure no alarms are going off and that you are getting enough oxygen.

Too low an oxygen concentration will impair inhalation and shorten the life of the device.

If you use an oxygen concentrator for chronic health problems, continuously monitor changes in your blood oxygen levels.

The operating noise level is a really important factor for our users. Modern oxygen concentrators, especially home models, are designed with quiet operation in mind.

The noise level of typical household appliances is usually between 40 and 50 decibels (dB). This roughly corresponds to:

Quiet library (approx. 40 dB)

Normal conversation indoors (approx. 50 dB)

Note: The volume varies depending on the oxygen flow rate. At higher flow rates, the operating noise may increase slightly. We recommend placing the device on a flat, stable surface and maintaining a certain distance to get the most accurate perception of the noise level.

If the oxygen concentrator malfunctions, an alarm will sound and the following error code will be displayed:

F0001: Low battery alarm.

F0002: No breathing detected.

F0011: High temperature alarm.

F0012: Oxygen sensor abnormal reading alarm.

No, it can be purchased without a prescription. However, it is recommended to consult a doctor to ensure that the device meets your health requirements. Our team is always available to provide you with individual product advice.

Thank you for your important inquiry. Our portable oxygen concentrators are designed for use at home and on the go, but are not approved for use on board aircraft.

Carrying them on board requires special approval from the airline (e.g. FAA), which our devices do not currently have. Please always check with your airline before traveling to see which devices are allowed on board. We recommend our concentrators for trips, car trips, or for general use at home.

Yes, they can be charged using a mains cable, in a car using a DC cable or, depending on the model, with an external charger. The average charging time is 4 to 5 hours.

It promotes effective absorption of small particles into the respiratory tract with fewer side effects.

Yes, it supports 100-240V (AC) and 12-16.8V (DC) power, so it can be used worldwide and charged in a vehicle.

The answer varies depending on your device:

If your device has a humidifier tank: Then yes. Fill it only to the line with distilled water to humidify the oxygen.

If you do not have a separate water tank: Then no. Your device is designed to run dry.

You can find your device type and the exact procedure in the enclosed operating instructions.

Yes, this is possible for models VP1, VP2, VP6, VL1 and VL2. For safe and correct replacement, it is best to follow the illustrated instructions in the user manual.

For your safety and the safety of your device: Please do not open the cover yourself. If you are unsure or cannot find the instructions, please contact us directly by email or via our live chat - we will be happy to guide you step by step!

Clean the cover regularly.

Clean the nasal cannula at least once a week.

Clean the air filter once a month.

Switch off the device and unplug it from the power outlet. Wipe the housing with a soft, slightly damp cloth. Do not use aggressive cleaning agents, abrasives or solvents.

Turn it off, empty and dry the humidifier tank completely. Store the device in a cool, dry and dust-free place. It is recommended to unplug it from the mains.

Regular maintenance of the humidifier tank is essential for hygienic oxygen enrichment. Proceed as follows:

1. Daily basic maintenance:

Change the water in the humidifier daily.

2. Weekly cleaning:

Rinse the tank weekly with warm water and a small amount of mild dishwashing detergent.

Rinse it thoroughly with clean water.

Allow it to air dry completely before using again.

3. Regular disinfection (every 3–7 days):

You can use one of the following methods for disinfection (please choose only one): Vinegar solution: Let a mixture of 40 ml of regular vinegar and water sit for 30 minutes. Alcohol: Use 75% alcohol for 30 minutes. Chlorine-based disinfectant: Use a solution containing 500 mg/l chlorine for 30 minutes.
After each disinfection: Rinse the container thoroughly with clean running water to remove all residue and allow it to air dry completely.

To ensure you can always breathe hygienically, we recommend the following care procedure:

1. Cleaning after use:

After each use, rinse the nasal cannula briefly with clean water.

2. Regular replacement for optimal hygiene:

Even with the best care, the material will wear out. Therefore, it is recommended to replace:

Standard: With regular use at least every 2 months.

For less frequent use: At least every 3-6 months.

Important for your health: Disposable PVC nasal cannulas are not intended for reuse.

The air filter (also called a pre-filter) is a key component: It protects the inside of your oxygen concentrator by filtering dust, dirt, mold spores, and other fine particles from the air it draws in. This ensures that only clean air is used to produce oxygen.

Maintenance recommendations: To ensure optimal performance and long life of your device, this filter should be cleaned regularly. We recommend cleaning it at least once a month.

Procedure:

Removing the filter:

Always switch off and unplug the appliance. Carefully remove the filter – usually located on the back or side of the housing.

Filter cleaning:

Gently shake off any loose dust. Then rinse the filter under lukewarm running water.

Important: Do not use soap, harsh detergents or chemicals as they may damage the filter material.

Dry thoroughly:

Allow the filter to air dry completely before reinserting it into the unit. Any residual moisture could lead to mold growth inside the unit.

Summary: Monthly cleaning according to this schedule maintains your concentrator's performance and prevents costly repairs.

Non-washable: This type of filter cannot be cleaned and must not be washed with water.

Standard service life: The filter must be replaced after 100-200 operating hours.

Special case: If the filter is visibly dirty or clogged before this time has elapsed, it must be replaced immediately.